FAQs

Start with 3–5 drops per 100 ml of water. Our Mist Diffuser holds 300 ml, so 8–12 drops is plenty. Diffuse in a ventilated room for 30–60 minutes at a time, then take a break.

Unplug it, empty any remaining water and wipe the tank with a soft cloth. Once a week, wipe the ultrasonic plate gently with a cotton bud dipped in a little white vinegar or alcohol, then rinse and dry. Never use abrasive cleaners or submerge the base in water.

Our single-note oils contain only the named essential oil — no added fragrance or carrier oils. Each product page lists the botanical name and country of origin.

Never apply oils undiluted. Blend about 2 drops into 5 ml (1 teaspoon) of a carrier oil such as jojoba or sweet almond, and patch test on your inner arm 24 hours before wider use. Avoid eyes and mucous membranes, and don't apply citrus oils before sun exposure.

No. Our oils are for aromatic and properly diluted external use only. Never ingest them, and keep all bottles tightly closed and out of reach of children.

Some oils aren't suitable around cats, dogs, babies and young children, or during pregnancy and breastfeeding. Always diffuse in a ventilated room, let pets leave the room if they want to, and check with your vet or doctor before use if you're unsure.

Store bottles upright with the cap tightly closed, in a cool, dark place away from heat and sunlight. Most oils are at their best for 1–2 years after opening; citrus oils are best used within about a year. Check the label on each bottle for details.

No. Our products are made for aromatic enjoyment and are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, please speak to a healthcare professional.

You'll receive an order confirmation email within a few minutes. If you don't see it, please check your spam or promotions folder, then contact us with the email address you used at checkout.

You can cancel free of charge as long as your order hasn't shipped. To change your address or items, contact us as soon as possible — ideally within 12 hours of ordering. Once shipped, an order can't be changed or cancelled, but eligible items can be returned under our Returns & Refund Policy.

Standard shipping is free on all orders of $49 or more (after discounts, before taxes). Orders under $49 ship for a flat rate of $5.99. The final cost is always shown at checkout before you pay.

Orders are processed within 1–3 business days. Estimated shipping times after dispatch:

These are estimates; customs, holidays and carrier delays can occasionally add a few days. See our Shipping Policy for details.

Once your order ships, we'll email you a tracking number and link. You can also check its status on our Order Tracking page. Tracking can take 24–72 hours to update and may pause during international transit — that's normal.

International orders may be subject to import duties and taxes set by your country. Unless stated otherwise at checkout, these aren't included in our prices and are paid by the recipient on delivery.

Please check around your property, with neighbours and your building's mailroom, and ask your local carrier. If you still can't find it, contact us within 7 days of the delivery date with your order number and we'll help investigate.

Unused products — and oils and blends with their seal intact — can be returned or exchanged within 30 days of delivery. For safety and hygiene reasons, oils and blends that have been opened or used can't be returned unless they arrived damaged, defective or incorrect.

Email us at [email protected] with your order number, the item(s) you'd like to return and the reason. We'll reply within 1–2 business days with instructions and the return address. Please don't send items back without contacting us first.

Every diffuser has a 1-year limited warranty from the date of delivery against defects in materials and workmanship under normal use. It doesn't cover misuse, accidents, running the diffuser without water, abrasive cleaning or normal wear and tear. Send us your order number and a short video of the issue, and we'll repair, replace or refund it.

We're sorry! Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a free replacement or issue a full refund at no extra cost.

Once your return is received and approved, your refund is issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. The options available to you are shown at checkout.

Yes. Our site uses SSL encryption and payments are processed by PCI-DSS compliant payment providers. We never see or store your full card number.

Enter your code in the Discount code field at checkout and click Apply. New customers can use CALM15 for 15% off their first order. Unless stated otherwise, codes can't be combined with other offers or applied to past orders.